Legal & Policies
Everything you need to know about our terms of service, privacy practices, and cookie usage.
Terms & Conditions
Last updated: May 1, 2024
1. Introduction
Welcome to Centred Counselling & Mediation. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions.
2. Professional Services
Centred Counselling & Mediation provides professional specialist wellness counselling and mediation services. Byron Werbeloff is a registered specialist wellness counsellor with the ASCHP (WC24/9024). Please note that our services are not a substitute for psychiatric treatment or medical intervention in acute crises.
3. Booking & Cancellation Policy
- Bookings: All sessions must be booked in advance via our website or WhatsApp.
- Cancellations: We require at least 24 hours' notice for cancellations. Failure to provide notice will result in a full session fee being charged.
- Deposits: A 25% deposit is required for the initial session to confirm your booking.
4. Payment Terms
Payment is due at the end of each session via card machine or EFT. Discounts are available for students, teachers, pensioners, and single parents as specified on our website.
5. User Conduct
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the site.
6. Limitation of Liability
Centred Counselling & Mediation will not be liable for any loss or damage arising from your use of this website or reliance on its content.
Privacy Policy (POPIA)
Last updated: May 1, 2024
1. Our Commitment
At Centred Counselling & Mediation, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
We collect information that you provide to us directly when you fill out a booking form, contact us via email, or communicate via WhatsApp. This includes your name, contact details, and relevant medical or case history.
3. How We Use Your Information
We use your information solely for the purpose of providing professional counselling and mediation services, managing your bookings, and complying with legal obligations.
4. Confidentiality
Counselling and mediation are strictly confidential processes. We will not share your personal information with any third party without your explicit consent, except where required by law (e.g., in cases of imminent risk of harm to yourself or others).
5. Data Security
We implement robust technical and organizational measures to ensure your data is stored securely and protected against unauthorized access.
6. Your Rights
You have the right to access, correct, or request the deletion of your personal information at any time. To do so, please contact us at info@centredcounselling.co.za.